For Patients.
At Western Hospital GP Clinic, we are committed to providing you with high-quality, patient-centered care. This page is designed to help you find essential information about our services, appointment processes, fees, and other important details to ensure your experience with us is seamless. Your health and well-being are our top priorities, and we’re here to support you every step of the way.
Appointments
We operate on an appointment-only basis. You can book online via the AMS Connect platform or call our reception team between 7:30 am and 5:30 pm. Please inform us if you require a longer appointment or have urgent medical needs.
After-Hours Care
For after-hours care, we partner with the National Home Doctor Service, available at 13 7425. In emergencies, call 000 immediately for ambulance assistance.
Fees and Payments
Our clinic is a mixed-billing practice. Concession card holders and children aged 12-16 receive discounted rates. Payment is required at the time of consultation, and Medicare rebates are available. Extra fees may apply for services such as wound dressing or contraceptive devices.
Repeat Prescriptions and Referrals
Appointments are required for repeat prescriptions, specialist referrals and medical certificates. This ensures your ongoing care is safe and effective.
Test Results
To discuss test results, please book a follow-up appointment with your doctor. Results cannot be provided over the phone by reception staff.
Health Records and Privacy
We take patient confidentiality seriously. Your medical records are securely managed and only accessible to practice staff. If transferring records, a “Transfer of Records” form must be completed.
Interpreter Services
If you require an interpreter, please inform our reception team when booking, and we’ll arrange this for your consultation.
Feedback and Complaints
Western Hospital GP Clinic is committed to providing comprehensive medical care to all of our patients. Please ask the reception staff if you would like a feedback form, or if you would like to speak to the Practice Manager or email: practicemanager@westernhospitalgp.com.au. We welcome your constructive feedback and appreciate you taking the time to provide concerns, compliments or ideas.
We prefer to receive, respond to and handle complaints and concerns internally. If you feel your issue has not been adequately resolved, or you do not feel comfortable speaking to our staff about your concern, you can contact the Health & Community Services Complaints Commissioner (HCSCC) through one of the following methods:
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Health and Community Services Complaints Commissioner
PO Box 199
Rundle Mall SA 5000 -
Phone: (08) 8226 8666
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Website: hcscc.sa.gov.au
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Email: info@hcscc.sa.gov.au
Practice Information Brochure
To access the Practice Information Brochure, please click the PDF icon below: