Question 1

Do you accept new patients?

Accepted Answer

Yes, we welcome new patients. Please contact us to arrange your first appointment and transfer your medical records if required.

Question 2

Can I book an appointment online?

Accepted Answer

Yes, you can book appointments online through the AMS Connect platform or by contacting our reception team directly.

Question 3

What fees apply at the clinic?

Accepted Answer

Our clinic is a fee-paying practice, with discounted rates for concession card holders and children aged 12-16. Full payment is required at the time of consultation, and Medicare rebates are available.

Question 4

Why are appointments limited to 15 minutes?

Accepted Answer

Our standard consultation time is 15 minutes so we can run on schedule and minimise wait times for all patients. This helps us provide fair access to care while respecting everyone’s time.

Question 5

What if I need more time or have multiple issues to discuss?

Accepted Answer

If you feel your appointment may require extra time, please book a double appointment when scheduling. This allows your doctor enough time to address your concerns properly without feeling rushed.

Question 6

Do you offer after-hours care?

Accepted Answer

An after-hours Doctor Service is available. The Home Doctor Service can be contacted on 13 7425 after 6pm on weeknights, all day Saturday and Sunday and public holidays.

Question 7

What is your policy on repeat prescriptions?

Accepted Answer

Repeat prescriptions, including sick certificates and referrals, require a consultation with your doctor for safe and effective care.

Question 8

Can I get test results over the phone?

Accepted Answer

Test results must be discussed with your doctor during a follow-up appointment. This ensures accurate interpretation and appropriate care.

Question 9

Do you offer emergency appointments?

Accepted Answer

If you consider your problem to be an emergency, please let our receptionist know. If you need immediate medical attention you should call 000 for ambulance attendance.

Question 10

Can I bring my child for immunisations?

Accepted Answer

Absolutely. Our Practice Nurse and Doctors work together to provide immunisations and ensure your child’s records stay up to date through our recall system. Don’t forget to bring your child’s blue book to each visit.

Question 11

Do I need to book an appointment, or can I walk in?

Accepted Answer

Our clinic operates on an appointment-only basis. Please call or book online to schedule your visit with our Doctors.

Question 12

Can I get a prescription over the phone?

Accepted Answer

In some cases, your regular GP may be able to issue a prescription over the phone. Please note this service may incur a fee. For more details, speak with our friendly reception team.

Question 13

How do you handle patient privacy?

Accepted Answer

We strictly adhere to privacy laws, ensuring your health and personal information are managed securely and confidentially.

Question 14

Do I need a referral to see an MSK GP?

Accepted Answer

No referral is required—patients can book directly with an Independent GP.

Question 15

Can I get imaging done during my appointment?

Accepted Answer

Yes. With Bensons Radiology on-site, GPs can arrange same-day X-ray or other imaging where appropriate.

Question 16

Do you offer post-operative care?

Accepted Answer

Yes. Our GPs provide ongoing support following orthopaedic surgery, including wound checks, pain management and rehab planning.

Question 17

Can I get imaging done during my appointment?

Accepted Answer

Yes. X-rays, ultrasound and CT scans are available immediately on-site through Bensons Radiology, located within the Western Hospital campus. If an MRI is required, our team can arrange this urgently to support faster diagnosis and treatment planning.

Question 18

What if I need surgery for my sports injury?

Accepted Answer

If surgery is necessary, Western Hospital has operating theatres available with efficient access to orthopaedic teams. We understand how significantly sporting injuries can impact each patient, and we aim to streamline the process so you can receive timely surgical care when required.

FAQ.

Do you accept new patients?

Can I book an appointment online?

What fees apply at the clinic?

Why are appointments limited to 15 minutes?

What if I need more time or have multiple issues to discuss?

Do you offer after-hours care?

What is your policy on repeat prescriptions?

Can I get test results over the phone?

Do you offer emergency appointments?

Can I bring my child for immunisations?

Do I need to book an appointment, or can I walk in?

Can I get a prescription over the phone?

How do you handle patient privacy?

Do I need a referral to see an MSK GP?

Can I get imaging done during my appointment?

Do you offer post-operative care?

Can I get imaging done during my appointment?

What if I need surgery for my sports injury?

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